Need help? We're here for you. To ensure your message reaches the right team and receives a timely response, please use the appropriate email address below.
You are welcome to write to us in your own language, but please note that we typically respond in English.
Order & Delivery Support
Questions about your order, delivery, payment, invoice, return, or refund?
Email: order@planorashop.com
Product Advice
Do you have questions about how to use Room Planner or any of our add-on modules?
Email: product-advisory@planorashop.com
Handled by our architecture and product team. Please note that response times may be longer.
Business Orders
Interested in placing a larger order (10 units or more) or need assistance with bulk purchasing?
Email: b2b@planorashop.com
Collaborations & Partnerships
Want to collaborate with us as a content creator, partner, or reseller?
Email: collabs@planorashop.com
We aim to respond within 48 hours on business days – usually faster. (Product-related inquiries may take longer.)
For answers to common questions, please visit our Shipping & Returns page.