Shipping & delivery

We do our best to make sure your order arrives quickly and smoothly. Here you'll find all the information about shipping and delivery.

Shipping & Delivery

All orders placed before 12:00 (CET) on a business day are shipped the same day. Orders placed after 12:00 are shipped the following business day.

We ship from our warehouse outside Stockholm, Sweden. We work with DHL, UPS and Bring for deliveries. In many cases, you can choose which carrier you prefer at checkout, but not all carriers are available in all countries.

Our standard delivery time within the EU is 2–5 business days, in the UK 2–6 business days and to other countries in 4–10 business days from the day your order is shipped. Delivery times to more remote areas may be slightly longer.

The exact shipping cost will be shown at checkout. Shipping prices start at 4.95 EUR / 3.95 GBP but may be higher in countries where our delivery costs are greater. Your exact shipping price will be shown at checkout.

Once your order is shipped, you'll receive an email with a tracking link so you can follow your parcel all the way to your doorstep or the delivery point.

UK deliveries

We ship all UK orders Delivered Duty Paid (DDP), meaning that all customs duties, import VAT, and handling fees are already included in the prices you see on our website and at checkout.

You won’t have to pay any additional charges upon delivery — what you see at checkout is your final total.

Norway deliveries

We are registered in Norway through the VOEC scheme, which means that for all orders under 3750 NOK (including VAT), Norwegian VAT is included in the prices shown at checkout. These orders are delivered directly to your door without any additional customs or handling charges.

For orders above 3750 NOK or for business orders where you prefer to pay the amount excluding VAT, please contact us directly and we will arrange your order manually.

Deliveries outside EU & the UK

We now ship worldwide from our warehouse in Sweden. Orders outside the EU are shipped DAP without VAT. This means that no VAT is charged at checkout, but you may need to pay import VAT, customs duties and handling fees when your parcel arrives in your country. These costs are set by your local customs authority and are the responsibility of the customer.

Once your order arrives in your country, UPS may contact you with a request for payment before the parcel can be delivered. Please note that Planora has no control over these charges and cannot predict their exact amount, as they differ between countries.

We are working to make international shipping even smoother in the future and will prioritise countries where we see the most demand.

Thank you for shopping at Planora!