Returns & Withdrawals
Returns
If you change your mind or for any other reason wish to return your product, you can do so within 14 days of receiving your order.
Our return process is simple:
- Fill in the form below
- We'll send you a return shipping label
- Drop off your package at your nearest service point
- Once we receive the item, we inspect it to ensure it's unused and in its original packaging
- When the return is approved, your refund will be issued to your original payment method within approximately 7 business days
Return Conditions
To be eligible for a return, items must be unused and in original condition, with all original packaging and protective wrapping intact.
If a product is sealed in protective plastic (for example, shrink-wrapped inside a box), the seal must remain unbroken. Items where internal protective wrapping has been opened or removed are not eligible for return.
Outer mailing packaging may be opened, and product boxes may be carefully opened for inspection — but all internal protective packaging must remain intact.
Return service depends on your country:
- Sweden & Denmark: Bring
- Other countries: UPS
The return cost is 5.90 EUR and will be deducted from your refund.
We do not refund the original shipping cost.
If you have any questions, feel free to reach out to us at order@planorashop.com
Unclaimed Packages
Packages that are not collected and are returned to us are subject to a 19 EUR fee to cover shipping and handling costs.
Please note that unclaimed packages are not considered a valid use of the right of withdrawal. If you wish to cancel your purchase, please collect the package and return it according to our return policy.
Refused or Unclaimed International Deliveries
For deliveries outside the EU and the UK, where import duties, VAT or customs fees are charged by UPS or local customs authorities, the recipient is responsible for payment of these charges.
If the customer refuses to pay these fees or declines to accept the shipment, the parcel will be returned to us. In such cases, we will refund the order amount minus:
- The original shipping cost
- Any return shipping or handling fees charged by the carrier
- Any customs duties, taxes, or import fees charged to us during the return process
The refund will be issued once the parcel has been received and processed at our warehouse.